At Owl we do things differently, here you can read some of the wonderful comments from our customers.
Customer feedback is vitally important to our continuous improvement, which is why we love to hear about your experience.
We just wanted to feedback that the process of buying our new home with Owl was really good. Georgina's communication was second to none to be honest, so we felt that every stage of the way we were informed and knew where we stood and what was going to happen. Upon completion we have to say that Sam was brilliant and made us feel very welcome and supported at our new home, and continues to do so. Thank you to both members of staff.
I want to say a huge thank you to the Owl Homes team. We're absolutely thrilled with our new house - the style, location and service are beyond what we expected. My son is particularly delighted with the garden which is much, much bigger than we had envisioned. He's promised to mow it.. so no complaints from me either!! As with any house move, the process was a little stressful (almost all due to the sale of my previous house!) but Sheila & team were more than understanding and did everything they could to be flexible around my sale. We were kept up to date on the build and timings which helped with life logistics whilst planning for a new home and Sheila was a great help in guiding us through the whole process, start to finish. Since moving in, we owe a huge thanks to Lee who has been brilliant in knowledge / advice and getting any of the (cosmetic only) bits sorted very quickly. He's a credit to Owl homes and we're very grateful to have had his help! Thanks to Owl homes, you've made us very happy in time for Christmas 🙂.
I would just like to tell you how pleased we are with the purchase of our new home. As first time buyers we had no idea what we were doing , but after meeting Linda she was there for us whenever we needed her, to answer all the many questions we had . There was never any pressure and it was Linda who found the right house for us. We cannot thank her enough. We now look at Linda as a friend. Thank You Linda . Also thank you to the rest of the team Tom the site manager , Aaron and Sam who was really helpful. Thank You One and All.
We just celebrated our first anniversary in our new home built by yourselves. My husband and I would like to take a moment to say thank you for the extra time Owl Homes team spent finishing our new home within agreed timescales despite variety of challenges. We would like to recognise Samantha and Les for their professionalism, advice, dedication and commitment to providing exceptional product and customer service, which are truly appreciated. Their positive attitude and genuine desire to make customers happy shines through everything they do. We are delighted with our purchase and wish your staff and business all the best going forward and many satisfied customers
Thank you also to Sheila who has liaised between us and the building team and been a support when needed. We love the position of our plot and the location of the site itself. we are slowly overcoming our original lack of storage issues with some creative thinking to utilise any unused spare space
In terms of marketing, sales and advice I cannot fault the level of service. In particular Sheila Bradford was wonderful and right from day one helped make the momentous occasion a pleasurable and comfortable experience. Her friendly approach and guidance proved to be a great help to me personally and I very much appreciated the support offered throughout. My initial impression of the finished home is that the style and finish is wonderful. I will settle into the house over the next few weeks and provide feedback on any issues but right now I am feeling very excited and can’t wait to experience my brand new home.
Firstly, I'd like to say that we received excellent service from Sheila; she has been really helpful all along, very friendly and basically absolutely fantastic. Secondly, since moving in, Tom, the site manager and his colleague Ollie have also been exceptional. We love our new home and are really pleased to have moved here. The quality of Owl Homes is amazing.
The standard of our home truly exceeds our initial expectations, we honestly couldn't be happier. The customer care we have received has been outstanding, so friendly and helpful. Owl homes have taken away the stress, and it has been such a smooth process from beginning to end. I cannot recommend Owl enough!!
We would like to say a big thank you to all of you at Owl Homes. We have bought our first ever home, and it is perfect. We think that credit should be given where credit is due, and we would like to especially thank Steve, the assistant site manager, for making our journey of moving into our first home very comforting.
My new home is truly is a beautiful house, so thank you to Owl Homes. It is everything I wanted and more in a new home. A huge thank you for Sheila, who has helped me every step of the way, her understanding of me being vulnerable in these unprecedented times has been outstanding, to say the least.
We had another house reserved in the area, but lockdown gave us more time to research. We were instantly in love with the house and the area, and Shelia could not have been the more perfect person to guide us through our first house purchase; she went above and beyond to help us.
Firstly, I would like to say Owl Homes has been absolutely fantastic from start to finish. , I really felt as if Owl Homes genuinely cared about me, which sometimes is not really the case once a sale has been made. Normally I would recommend some constructive criticism but I honestly cannot fault my experience with Owl Homes; even during the pandemic I was looked after above my expectations.