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Careers

Owl Homes’ exceptional growth plans will require a high demand for recruitment through all disciplines of the business. We are therefore constantly seeking to welcome exceptional talent to our team.

You can be sure that a career with us will be rewarding and fulfilling. There are excellent opportunities available for your development, as we recognise that people are essential in delivering the future success of Owl Homes.

Join us in one of the rewarding vacancies below and be part of our exciting growth journey to share in our pride at delivering outstanding homes.

If you do not see a vacancy listed that fits your skills, but would like Owl Homes to keep your CV on record for future vacancies, why not submit your CV to: careers@owlhomes.co.uk 

Development Co-Ordinator

Job Description

As part of Owl Homes’ ambitious business plan and continued growth, we are looking to appoint a Development Co-Ordinator to join our existing Technical Team.

Key Role Responsibilities:

  • Work closely with the Technical Manager to take responsibility for all technical aspects of several sites, both pre-construction and during build
  • Appoint and manage external design consultants in terms of both technical reports and drawing packages
  • Manage the Technical Approval process for S104, S38 and S278 works in conjunction with the appointed design consultant
  • Appoint utility companies to undertake for new supplies and diversionary works
  • Submit information for and manage the clearance of planning conditions in a timely manner
  • Monitor and manage the clearance of all associated NHBC / Building Control conditions
  • Liaise with Owl’s appointed solicitor on legal / conveyance plan queries on current developments
  • Respond quickly and efficiently to any questions or requests for information from our appointed subcontractors, including both groundworks and superstructures
  • Ensure that the issue of drawing information is always up to date and recorded in writing.
  • Visit current developments on a regular basis and resolve any technical matters raised by the Site Manager

Personal Skills:

  • Engineering or architectural bias are both equally suitable, combined with a suitable level of experience to cover both disciplines
  • A forward-thinking and flexible attitude, with the capability to pre-empt any technical challenges may arise on a given site and respond positively
  • Excellent written and verbal communication skills are essential, experience of using AutoCad would also be advantageous
  • Pro-active approach with the ability to work both independently and as part of our current team, with a clear understanding of the requirements of other departments, including Land, Commercial and Sales
  • An appreciation of realistic timescales for design periods, Technical Approvals and planning matters (condition clearances) in relation to key dates such as the grant of planning permission or a start on site
  • Commercial awareness and the ability to discern the optimum technical solution in terms of cost, practicality and time
  • Ability to organise and prioritise effectively

We’re after the right person for the role who can fit in to the ethos of our existing team, bringing with them a positive attitude, proven technical ability and a positive and conversational personality. In return, we offer a rewarding salary, performance related bonus, rewarding career path and a market leading benefits package.

How to apply

To apply for this role, please get in contact with Mark Rees by emailing Mark.Rees@owlhomes.co.uk or calling on 01827 317 790

Customer Care Co-Ordinator

Job Description

Here at Owl Homes, we aim to be different - we build places of character, designed to strengthen people's sense of belonging and build encouraging value for all. We achieve this though building new homes and neighbourhoods of lasting quality. And, right now, as part of an ambitious development programme, we are looking to appoint a Customer Care Co-Ordinator to provide an exceptional level of customer service and defects resolution to our purchasers. 

Key Responsibilities of a Customer Care Co-Ordinator:

  • Be the first point of contact to deal with customer queries in a professional and timely manner
  • Manage the defects system to ensure issues are correctly recorded and maintained
  • Where required, co-ordinate diaries for the customer service operatives
  • Where required, carry out general administrative duties relevant to the customer service team
  • Process visit reports following internal home visits, entering the information onto the Coins system
  • Following the internal visit, issue task instructions to customer service operatives and subcontractors with relevant priority settings
  • Monitor all sub-contractor works ensuring that all works is completed within agreed timeframes
  • Good understanding of product on new developments
  • Provide management information to senior management team
  • Escalate any issues or risks to the appropriate person
  • Be familiar with and hold a good understanding of required policies and procedures 

Desireable Criteria:

  • Passionate about construction, house building and customer service
  • Excellent written and verbal communication skills - engaging with customers, suppliers, partners
  • Pro-active approach with the ability to work independently and as part of a team
  • Understanding of construction methods and terminology
  • Commercial awareness and an eye for detail
  • Ability to provide a solution focused approach
  • Resillient personality and ability to maintain a professional image
  • IT literate and comfortable working within Coins IT systems
  • Ability to organise and prioritise effectively
  • Possess an empathetic nature

In return, we offer a rewarding salary, performance related bonus, rewarding career path and a market leading benefits package.

How to apply

To apply for this role, please get in contact with by emailing Wendy.Owen@owlhomes.co.uk or calling on 01827 317 791