We're proud to announce that Owl Homes has been awarded the Gold Award for Customer Satisfaction by In-house Research Ltd, with an outstanding 98% of customers saying they would recommend Owl Homes.

The achievement recognises the commitment of our teams across the business to delivering not only high-quality homes, but also a positive, supportive and enjoyable customer journey from reservation through to moving day and beyond.

Recognition Based on Independent Customer Feedback

The Gold Award is based entirely on independent feedback from homeowners, collected through customer satisfaction surveys once they have moved into their new homes.

To achieve Gold status, housebuilders must consistently perform at a high level across a range of key measures, including:

• Keeping customers informed throughout the buying process

• The condition of the home upon handover

• Defect management and aftercare

• Overall customer experience

• Customer recommendation levels

We're delighted to have achieved Gold status while maintaining a customer recommendation score of 98%, reflecting the trust our customers place in Owl Homes.

Putting Customers at the Heart of Everything We Do

Buying a home is one of life's biggest milestones, and at Owl Homes we believe the experience should be just as positive as the home itself.

From the moment a customer visits one of our developments through to receiving their keys and settling into their new home, our teams work hard to provide clear communication, support and reassurance every step of the way.

This latest recognition reflects the collective efforts of colleagues across the business, from land, planning and construction teams through to sales advisors, customer care teams and everyone involved in delivering the finished home.

A Message from Amanda Bishop

Amanda Bishop, Group Growth and Customer Director at Owl Homes, said:

"Receiving the Gold Award for Customer Satisfaction is something we are incredibly proud of, because it is based entirely on the feedback of the people who matter most – our customers.

Buying a home is one of the biggest moments in someone's life, and our goal is always to make that journey as smooth, supportive and enjoyable as possible. This recognition is a testament to the passion and care our teams bring to every customer interaction and every home we build."

Thank You to Our Customers and Teams

While we're incredibly proud of this achievement, we know it would not be possible without the trust and feedback of our customers.

We would like to thank every homeowner who took the time to share their experience and provide valuable feedback through the survey process.

We would also like to thank every member of the Owl Homes team whose dedication, professionalism and commitment to customer care have contributed to this fantastic result.

As we continue to grow, our focus remains the same: delivering quality homes, creating thriving communities and providing an experience that customers feel confident recommending to friends and family.

98% customer recommendation. Gold Award for Customer Satisfaction. A result we're proud to share, and one we'll continue working hard to build upon.