We want you to feel confident in your new home, not just on the day you move in, but for the years ahead. That’s why every Owl home comes with a 10-year NHBC Buildmark warranty and insurance policy, giving you added protection and peace of mind.
Your warranty
The first two years in your new home
For the first two years of your policy, we’re here to put things right if something covered by your warranty doesn’t meet NHBC requirements. Our Customer Care team will be your first point of contact and will work with you to resolve any covered issues.
Your warranty
Years three to ten after moving in
For the remaining eight years, your NHBC Buildmark policy provides insurance cover for certain problems with your home, including damage caused by defects in specified parts of the property. Cover is subject to the terms, conditions and exclusions of your individual policy.
You’ll receive full details of your Buildmark cover when you buy your home, so you’ll know exactly what’s covered and who to contact if you ever need support.
Your warranty
Frequently asked questions
What should I do if I notice an issue with my new home?
If you spot something that doesn’t seem right, please get in touch with our Customer Care team. We’ll review the issue, let you know what happens next and, where it falls within our responsibility, arrange for the appropriate work to be carried out.
What is covered during the first two years?
During the first two years of your NHBC Buildmark policy, Owl Homes is responsible for putting right defects or damage covered by the builder warranty that do not meet the applicable NHBC requirements. Your policy documents explain exactly what is and isn’t covered.
What happens after the first two years?
From years 3 to 10, certain parts of your home are protected by NHBC Buildmark insurance. This provides cover for specific types of damage and defects, subject to the terms, conditions, limits and exclusions of your policy. You can find full details on the NHBC website.
Are all maintenance issues covered by my warranty?
No. Your warranty isn’t a replacement for the normal care and maintenance every home needs. General wear and tear, routine maintenance and some homeowner-caused damage won’t normally be covered. If you’re unsure whether something is covered, speak to our Customer Care team and we’ll point you in the right direction.
What are settlement cracks, and should I be worried about them?
It’s normal for a new home to dry out and settle during its first year, and you may notice small cracks appearing as this happens. These are usually nothing to worry about. Your homeowner information will explain how to look after your home as it settles and when you should contact us about a crack.
Where can I find details of my NHBC warranty?
Your individual NHBC Buildmark policy documents contain the full details of your cover, including its terms, limits and exclusions. You can also find helpful information for homeowners on the NHBC website.
What if I’m not happy with how an issue has been handled?
We want to resolve concerns fairly and as quickly as we can. If you’re unhappy with the way we’ve handled something, please speak to our Customer Care team first so we have the opportunity to put things right. We can also provide details of our formal complaints procedure if you need to take things further.
