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Promotions & Sales Schemes – Terms & Conditions

We offer a range of promotions and sales schemes from time to time to help make buying an Owl home that little bit easier.

Availability and eligibility will vary depending on the development, plot and individual promotion or scheme. Your Owl Homes Sales Advisor will confirm the terms that apply to your chosen home at the time of reservation.


1. Offers & Incentives

From time to time, Owl Homes may advertise promotions or incentives on selected homes. Unless otherwise stated in the specific promotion, the following terms apply:

  • Offers and incentives are available on selected plots only and are subject to availability.

  • Not all homes or developments will qualify for every promotion. Please speak to your Sales Advisor for details of the offers available on your chosen home.

  • Offers may be amended or withdrawn at any time prior to a valid reservation being made.

  • Unless expressly agreed otherwise in writing by Owl Homes, promotions and incentives cannot be used in conjunction with any other offer, incentive or sales scheme.

  • Where an incentive is advertised as Stamp Duty paid, cashback or a mortgage subsidy, the advertised contribution will be provided as a lump-sum incentive on legal completion, subject to the specific terms of the promotion.

  • Where a Stamp Duty contribution is offered, eligibility may depend on the purchaser’s circumstances. Your Sales Advisor will confirm the maximum contribution available. Purchasers remain responsible for obtaining their own legal and tax advice and for any Stamp Duty Land Tax liability associated with their purchase.

  • Where flooring, turf or another physical item forms part of an offer, it may already have been installed depending on the build stage of the home. Where it has not yet been installed, available choices may be limited by build stage, availability and programme requirements.

  • Any incentive agreed as part of your purchase will be confirmed as part of the reservation process.

  • Where applicable, purchasers are responsible for confirming that any financial incentive is acceptable to their mortgage lender.

2. Assisted Move

Our Assisted Move scheme is designed to help you sell your existing home while reserving a new Owl home.

The following terms apply:

  • We will arrange independent valuations of your existing home from two registered local high-street estate agents. If you have a preferred local agent, we will be happy to consider including them.

  • Valuations will be based on achieving a sale within approximately 6–8 weeks.

  • Where there is a difference of more than 5% between the two valuations, we will arrange a third valuation. An appropriate marketing price will then be agreed based on the valuations received.

  • Once the proposed selling price has been confirmed, you will have 48 hours to accept it.

  • Your chosen Owl home will not be held under the Assisted Move scheme until you have accepted the agreed selling price, completed the required reservation documentation and paid the applicable reservation fee.

  • Once your reservation has been confirmed, we will hold your chosen Owl home for an initial period while we work with the appointed estate agent to secure a suitable buyer for your existing home.

  • We will review progress after four weeks. If you have accepted an offer on your existing home, we will confirm the next stage of your reservation and progress matters with your solicitor.

  • If a suitable offer has not been received or accepted after four weeks, we will review the marketing of your existing home with you and the appointed agent. This may include recommending a reduction in the asking price or other reasonable steps to help secure a sale.

  • Where appropriate, Owl Homes may agree to extend the Assisted Move period by a further two weeks.

  • If you choose not to proceed with any agreed action required to continue with the scheme, your Assisted Move reservation may be cancelled. Any refund of the reservation fee will be dealt with in accordance with the reservation terms provided to you.

  • Certain properties may not qualify for Assisted Move, including commercial properties and some residential properties situated above commercial premises.

  • Owl Homes reserves the right to amend or withdraw the Assisted Move scheme for new applicants at any time.

  • The agreed estate agent’s commission for marketing and selling your existing home will be paid by Owl Homes, provided your reservation progresses to exchange of contracts in accordance with the scheme.

  • If you cancel your reservation or withdraw from your purchase, any estate agency fees or other costs that become payable may be your responsibility.

Please speak to your Sales Advisor for full details and to check whether your existing property and chosen Owl home are eligible for Assisted Move.

3. Part Exchange

Part Exchange may be available on selected Owl homes and developments and is subject to eligibility, valuation and approval by Owl Homes.

The following terms apply:

  • Part Exchange is available on selected plots and developments only.

  • Your existing property will normally need to have a value of no more than 70% of the selling price of the new Owl home you wish to purchase.

  • Every property submitted for Part Exchange will be considered individually. Owl Homes is under no obligation to make an offer to purchase your existing property.

  • Any offer made for your existing property will be based on its assessed fair value and on achieving a resale within approximately 4–6 weeks. Our offer may be subject to an independent valuation, RICS survey and any other reports or enquiries we consider reasonably necessary.

  • To be considered for Part Exchange, you will need to complete the Part Exchange application form and the relevant Reservation Agreement and pay the applicable Reservation Deposit.

  • You must provide reasonable access to your existing property for our appointed estate agents, Sales Manager or other representative to carry out valuations and inspections. We will normally require this within five working days.

  • Following valuation and inspection, we may make you an offer for your existing property. You will normally have two working days to accept a verbal offer and two working days from receipt to return any subsequent written offer.

  • If you do not accept our offer within the required period, your Part Exchange application and associated reservation may be cancelled.

  • Any offer made under the Part Exchange scheme remains subject to any further enquiries, surveys, valuations or reports that Owl Homes considers necessary.

  • Once our offer has been accepted, you will need to instruct your solicitor to proceed and work towards our required exchange timescale, which is normally 42 days.

  • You must cancel any existing arrangements with estate agents where required. Any fees, commission, VAT or other charges incurred under an existing agreement before entering into the Part Exchange arrangement will remain your responsibility.

  • Both the purchase of your new Owl home and the purchase of your existing property by Owl Homes remain subject to contract until exchange of contracts has taken place on both transactions.

  • We may market your existing property before you move into your new Owl home. You agree to provide reasonable access for viewings and other marketing activity, subject to appointments being agreed, and to permit the erection of a ‘For Sale’ sign where appropriate.

  • Any estate agent appointed by Owl Homes to market your existing property will act on our behalf. Where both transactions proceed to legal completion, Owl Homes will meet the agreed fees and commission of agents appointed by us.

  • If either party withdraws from the Part Exchange transaction but you subsequently sell your existing property to a purchaser introduced by an estate agent appointed by Owl Homes during the period of our instructions, you may be responsible for the relevant agent’s commission and VAT.

  • Certain fixtures and fittings within your existing property will be included within our offer and must remain at the property. These will be identified as part of the property inspection process.

  • Your existing property must be maintained to an acceptable standard, internally and externally, until legal completion.

  • On completion, your existing property must be left clean and tidy, including any garden, loft and outbuildings, with only the items agreed as part of the transaction remaining.

  • Full vacant possession of your existing property will be required on legal completion.

  • On the day of completion, keys to your new Owl home will only be released once legal completion of your existing property has taken place and all required keys, access information and alarm codes have been provided as agreed.

  • If required keys are not provided, Owl Homes may need to arrange for locks to be changed and replacement keys supplied. Any reasonable costs incurred as a result may be recovered from you.

  • You remain responsible for utility and service charges relating to your existing property up to and including the date of legal completion. You should arrange final meter readings and settle any outstanding accounts directly with the relevant providers.

Part Exchange is subject to individual assessment and availability. Your Sales Advisor will explain the process and any additional terms that apply before you proceed.

4. 12 Months’ Rent Paid

Where Owl Homes advertises a 12 Months’ Rent Paid incentive, the following terms apply unless otherwise stated in the specific promotion:

  • The incentive is equivalent to 12 months’ rent calculated at £1,200 per month, providing a total contribution of £14,400.

  • The £14,400 is a cashback incentive. Owl Homes will not make monthly rental payments.

  • The offer is available on selected plots only.

  • The offer is available to new reservations only and must be agreed at the time of reservation.

  • The offer cannot be used in conjunction with another offer or incentive unless expressly agreed in writing by Owl Homes.

  • The cashback will only become payable on legal completion of the purchase. If the purchase does not legally complete, no cashback will be payable.

  • The cashback may be transferred to the purchaser’s solicitor on completion and reflected within the final completion statement, or paid to the purchaser’s nominated bank account following completion, as agreed with Owl Homes.

  • If you are purchasing with a mortgage, it is your responsibility to ensure your mortgage lender is aware of and accepts the incentive. The incentive must be disclosed to your lender and legal adviser where required.

  • Owl Homes accepts no responsibility where a lender changes, reduces or withdraws a mortgage offer as a result of the incentive or the purchaser’s individual circumstances.

  • Owl Homes reserves the right to amend, suspend or withdraw this promotion for new reservations at any time.

The specific incentive available on your chosen home will be confirmed by your Sales Advisor at the time of reservation.

5. Refer a Friend

Our Refer a Friend scheme rewards eligible Owl homeowners who introduce a friend, family member or other purchaser who goes on to buy an Owl home.

The following terms apply:

  • The scheme is open to eligible existing Owl Homes purchasers who have legally completed on the purchase of their Owl home and eligible new purchasers making a new reservation.

  • The new purchaser must have been introduced to Owl Homes by the referrer before their first direct contact with Owl Homes.

  • Valid proof of the referral must be provided at the point of reservation. This may be a unique referral code supplied by Owl Homes or a completed Refer a Friend referral slip issued by the referrer.

  • Proof of referral must be provided at the time of reservation. Claims made after reservation may not be accepted.

  • A referral reward will only become payable once the referred purchaser has legally completed the purchase of their Owl home.

  • The reward may be provided as cash or vouchers depending on the specific Refer a Friend promotion applicable at the time.

  • The value of the reward will be confirmed by Owl Homes at the time of reservation and may vary by development, plot or promotion.

  • The Refer a Friend scheme cannot be used in conjunction with another offer, incentive or promotion unless expressly agreed by Owl Homes.

  • Referrals involving Owl Homes employees, agents or associated companies may not be eligible.

  • Only one referrer can be associated with each referred purchaser.

  • Referral rewards are non-transferable. Where the advertised reward is provided as vouchers, no cash alternative will be available unless Owl Homes expressly agrees otherwise.

  • By participating in the Refer a Friend scheme, the referrer and referred purchaser agree to these terms and conditions.

6. CGIs, Floorplans, Photography & Specifications

We take care to make our marketing as helpful and representative as possible. However, homes and developments evolve during the design and construction process, so the following should be kept in mind when viewing our website, brochures, advertising and other marketing materials:

  • Computer-generated images (CGIs), photographs, videos, floorplans, site plans and other visual materials are provided for illustrative purposes and as a general guide.

  • CGIs and other images may show landscaping, planting, external finishes, boundary treatments, street scenes, furniture, flooring, lighting, decorative finishes, appliances and other features that may differ from the finished development or may not be included as standard.

  • Photography used in our marketing may have been taken at another Owl Homes development or within a show home and is intended to demonstrate the typical style and quality of an Owl home. It may not represent the exact house type, plot or specification being advertised.

  • Show homes may include optional upgrades, additional features, furniture, styling and decorative finishes that are not included within the standard specification of the home being purchased.

  • Floorplans are intended to provide a general indication of layout. Dimensions and measurements are approximate and may vary during construction. They should not be used for ordering furniture, flooring, curtains or other made-to-measure items before appropriate measurements have been taken.

  • Site plans and development layouts are indicative and may be subject to change as the development progresses, including changes required for planning, technical, regulatory, engineering or construction reasons.

  • The position and details of landscaping, trees, planting, boundaries, walls, fences, roads, footpaths, open spaces, street furniture and other external features may differ from those illustrated.

  • Specifications can vary between developments, house types and individual plots. They may also vary depending on the stage of construction.

  • Owl Homes operates a policy of continual product development. Designs, materials, products, finishes and specifications may therefore change where reasonably necessary, including where particular materials or products become unavailable or changes are required for technical, regulatory or construction reasons.

  • Where changes are made, we will aim to maintain the overall quality and character of the home.

  • Details of the specification applicable to your chosen home will be confirmed as part of the sales and reservation process. Please speak to your Sales Advisor if a particular feature, finish, measurement or specification is important to your decision to purchase.

  • Prices, availability, incentives and development information may change. Please contact your Sales Advisor for the most up-to-date information relating to your chosen home.

  • Your purchase will be governed by the contractual documents entered into as part of the purchase of your home. Nothing in these terms is intended to exclude or restrict any rights you have under applicable consumer law.

General

Promotions, incentives and sales schemes are subject to availability and may only apply to selected developments, house types or plots.

Unless otherwise stated, eligibility will be assessed at the time of reservation and the promotion or scheme must be agreed with Owl Homes as part of the reservation process.

Where there is a conflict between these general terms and specific written terms provided for an individual promotion or sales scheme, the specific terms provided for that promotion or scheme will apply.

Owl Homes may amend, suspend or withdraw promotions and sales schemes in respect of future reservations. Any incentive or promotion already agreed with you as part of a valid reservation will be dealt with in accordance with your reservation documentation and the specific terms applicable to that offer.

For further information, or to check which promotions and sales schemes are currently available on your chosen home, please speak to your Owl Homes Sales Advisor.

Contact

If you have any questions regarding these Terms or the content of this Website, please contact Owl Homes using the details provided on our Contact page.